Purpose and boundary
This playbook supports organisations offering recovery, repair or refurbishment services. It treats reuse assets and waste batches as distinct records and keeps capability discovery separate from load-specific acceptance.
Required starting information
Recovery and refurbishment organisations should begin by establishing current service scope and geography and relevant authority, registration or permit checks. Match accepted items and loads to actual capabilities, then reconcile receipt and outcomes. Use the remaining inputs below to define who may make, record and review the graphic decisions.
- Current service scope and geography
- Relevant authority, registration or permit checks
- Complete item or load descriptions
- Accepted presentation, exclusions and quantities
- Inspection, repair and release responsibilities
- Receipt, rejection and treatment evidence format
Working method
Publish a precise factual service description with current sources and limitations. Avoid implying acceptance of every material family or finished assembly.
Request exact construction, condition, contamination, quantity, units, availability and location permissions. Decide whether the enquiry concerns reusable equipment, repair or waste treatment.
Provide a dated response naming the accepted item or load and conditions. Resolve relevant authority and safe-handling requirements before movement.
Reconcile dispatched and received quantities, recording partial rejection and different measurement bases. Keep accepted reusable stock, repair work and treatment streams in separate states.
Confirm actual repair, release or treatment outcomes with their scope. Provide permitted records to the customer and identify any remaining unknown destination information.
Evidence and handover
The handover for recovery and refurbishment organisations should answer: What exact construction was accepted? What quantity and condition arrived? Keep the relevant source versions and named decisions with those answers so the next team can distinguish a proposed action from a recorded outcome.
- What exact construction was accepted?
- What quantity and condition arrived?
- What was rejected or redirected?
- Which useful service or treatment is actually confirmed?
Scope and limitations
Collection is not proof of recycling.
Register presence is not acceptance of a particular load.
A repaired item needs the relevant condition and application review before release.
Method
- Publish a precise factual service description with current sources and limitations. Avoid implying acceptance of every material family or finished assembly.
- Request exact construction, condition, contamination, quantity, units, availability and location permissions. Decide whether the enquiry concerns reusable equipment, repair or waste treatment.
- Provide a dated response naming the accepted item or load and conditions. Resolve relevant authority and safe-handling requirements before movement.
- Reconcile dispatched and received quantities, recording partial rejection and different measurement bases. Keep accepted reusable stock, repair work and treatment streams in separate states.
- Confirm actual repair, release or treatment outcomes with their scope. Provide permitted records to the customer and identify any remaining unknown destination information.
